Shipping policy
Shipping policy for www.mytcm.eu
1. General principle
There are no on-site sales via www.mytcm.eu. Orders are handled exclusively by mail order.
2. Order processing
After receiving an order, we check the information provided, product availability and available shipping options. Since Shopify is not currently connected to a complete inventory system, availability is checked before any request for payment is sent.
3. Payment before shipping
Payment is made in advance following a separate payment email. The payment email contains the information required for payment and the stated costs. Shipping takes place after payment has been received, availability has been checked and the shipment has been approved.
4. Shipping costs
Shipping costs are communicated before the request for payment. If shipping costs vary due to the delivery address, the size of the order or the shipping method, the customer will be informed before payment.
5. Delivery time
The expected delivery time is stated on the platform, in the order communication or in the payment email. If no delivery time is stated, delivery will be made without undue delay and in accordance with the applicable consumer protection provisions.
6. Delivery area
Delivery is available only to countries and regions that we are able to serve for the respective order. If delivery to the address provided is not possible, we will inform the customer.
7. Returns
Following a withdrawal, returns may be sent to the designated returns address only after the right of withdrawal has been exercised: Retourenagentur Bilgic, DHL Postfiliale, Herba Natura, Feldstraße 51, 46485 Wesel, Germany. Returns must have sufficient postage and should preferably be insured, with proof of posting or shipment. Unpaid or insufficiently stamped parcels may be refused unless mandatory statutory rights provide otherwise.
8. Contact
For questions regarding orders, payment or shipping: Herba Natura Harald Noll B.V., info@mytcm.eu, Phone EU: +49 89 21538242, Phone Germany: 0800 2742833.
